What changed once it was running.
Finance teams on NAB, CBA and Stripe, in their own words: the problem they started with, what we built, and what it saved them.
Kerfab
A wholly family-owned business manufacturing materials handling equipment for the agricultural, industrial, civil and waste handling industries throughout Australia and New Zealand.
Original problem
Bank reconciliation and supplier payments were manual. Kerfab wanted both automated, to make them simpler and less susceptible to fraud and error.
Scope
- Integrate NetSuite with NAB Direct Link
- Process payments straight from NetSuite
- Automatic daily bank feed into NetSuite
- Two-tier payments review before release
Bank / service
NAB Direct Link, connected with Bank Integration for NetSuite.
Outcome
- 50–60% reduction in payments processing time
- Significant reduction in the risk of fraud and error
- Two-tier review on every payment run
We wanted to automate our bank reconciliation and payments processes to make it simpler and less susceptible to fraud and error.
As a result, we engaged SuiteFunction to assist with the automation process. The onboarding process was seamless and the support received from both teams at SuiteFunction and NAB was second to none despite the project running a little bit longer than expected due to business restructuring at Kerfab.
Overall, the project was a huge success with a 50–60% reduction in payments processing time and a significant reduction in the risk of fraud and error as the automation introduced a two tier payments review process.
Furnware Group
Furnware Group connected NetSuite to the Commonwealth Bank (CommBiz) for payments and bank reconciliation.
Original problem
Reconciliation was manual: the team downloaded CSV statements and keyed in banking information, and needed internet banking access to do it. Furnware also wanted to reduce fraud risk on payments.
Scope
- SF NetSuite CBA connector
- Secure processing of payment files from NetSuite
- Daily automated bank data feed
- Reconciliation and payments managed entirely in NetSuite
Bank / service
CBA CommBiz, connected with Bank Integration for NetSuite.
Outcome
- Numerous hours saved every week
- No CSV statement downloads or manual entry of banking information
- Accounts team no longer needs internet banking access
- Positive impact across Accounts Payable and Accounts Receivable
We opted to integrate the SF NetSuite CBA connector with SuiteFunction to mitigate fraud risk and eliminate the need for manual bank reconciliation processes.
This initiative has had a significant positive impact on our Accounts Payable (AP) and Accounts Receivable (AR) functions. It enables us to securely process payment files and establish a daily automated data feed.
Our accounts team no longer require access to internet banking with all reconciliation and payments are now managed within NetSuite.
The automated bank feed is saving our team numerous hours each week, as they are no longer required to download CSV statements or manually input banking information.
SuiteFunction facilitated a seamless and efficient implementation process. Their expertise and commitment to understanding our unique business requirements allowed for the swift integration of the CBA connector into our existing systems. They offered unwavering support throughout the process, ensuring our team felt confident with the solution.
We would recommend partnering with SuiteFunction for the integration of CBA and NetSuite.
Canteen Australia
After more than three years on NetSuite, Canteen Australia brought in SuiteFunction to overhaul how it used the system.
Original problem
Canteen was using only the most basic NetSuite functions, and its processes had not evolved from its previous system. Bank statements were downloaded and saved by hand every day, and each week the ABA file was downloaded from NetSuite and uploaded to NAB Connect, which left room for human error and for the file to be changed along the way.
Scope
- Automatic statement retrieval (bank feed) from NAB into NetSuite
- NetSuite auto-reconciliation against each bank transaction line
- Encrypted, straight-through ABA payments from NetSuite to NAB once approved
- File errors reported to accounts payable inside NetSuite
- Post-implementation follow-up
Bank / service
NAB, connected with Bank Integration for NetSuite.
Outcome
- No more daily statement downloads
- Auto-reconciliation frees time for higher-value work
- Payments that are faster and safer than manual uploads
- ABA file errors surfaced and fixed in NetSuite
Why did you decide to engage SuiteFunction?
After over three years of using NetSuite at Canteen, we felt that we have not been able to make the most out of what the system has to offer and did not have the required integrations in place to tailor the platform to our business. We had only been utilising the most basic functions of the system and therefore our process had not really ‘evolved’ from the legacy of our previous system.
We therefore decided to seek an external consultant with deep experience in NetSuite to overhaul the way we are using NetSuite, and ultimately landed on SuiteFunction whose solutions are a good fit for the financial processes we had been trying to improve.
What benefits has the automatic statement retrieval (bank feed) provided?
The automated bank feed established a secure, reliable connection from our banking platform directly to NetSuite. This cut down the time previously spent downloading our daily bank statements and ensuring it was saved in our cloud server.
The bank feed also enabled us to leverage the auto-reconciliation features in NetSuite to match our system records to each bank transaction lines. This ultimately frees up our time to put more effort in more value adding tasks.
What benefits has the encryption and secure processing of ABA files provided?
Prior to deploying this solution, our accounts payable team had to download the ABA file from NetSuite and upload to NAB Connect each week for payment authorisation. This created room for human error, as well as potential risk of manipulating the ABA file during the process.
With straight-through payment processing, our ABA files can now be seamlessly pushed from NetSuite to NAB as soon as the file is approved in NetSuite. This proved to be both faster and safer than our previous process of manually uploading the file. Should there be any error with our generated ABA file, our accounts payable officer will also be notified directly within NetSuite which allow for timely problem solving directly within the system.
How would you describe your onboarding experience and ongoing support?
We experienced a smooth, yet comprehensive implementation process when setting up the NAB integration with SuiteFunction. The consulting team, both from the banking institution and SuiteFunction’s side were reliable and thorough in walking us through the process and explaining the ins-and-outs of the solution in a way that’s understandable for our non-technical users.
They maintain an open channel of communication and resolve any queries in a timely manner. They made sure to follow up post-implementation to ensure the solution is working as intended and to our satisfaction.
Crimson Education
Crimson Education moved its ERP to NetSuite and brought in SuiteFunction to reconnect and reconfigure Stripe.
Original problem
Moving the ERP to NetSuite meant the existing Stripe connection had to be rebuilt and reconfigured for the new system.
Scope
- Reconnect Stripe to NetSuite
- Reconfigure payments for the new ERP
Bank / service
Stripe, connected with Stripe Integration for NetSuite.
Outcome
- Payments taken in 11+ countries
- 10+ hours a week saved on payment management
Having a partner that knows what Stripe and NetSuite can do together is invaluable.
Pooled
Pooled worked with SuiteFunction on an API connector between NetSuite and another platform.
Original problem
Pooled needed NetSuite connected to another platform, and a partner who could understand the short- and long-term goals of the project.
Scope
- API connector between NetSuite and another platform
- Ongoing product support
Bank / service
SuiteFunction API Connector for NetSuite.
Outcome
- A connector and support Pooled describes as exceptional
- A trusted, long-term working relationship
The SuiteFunction team are without question the only business I would work with on an API Connector between NetSuite and any other platform. Not only is their API Connector product and their support exceptional, it’s backed by extensive end to end product knowledge.
Additionally, and more importantly, their ability to quickly understand the short- and long-term goals and requirements of the business project they are undertaking is remarkable.
When choosing a business partner for a small- or large-scale project it’s imperative that a trusted relationship is quickly established. People who can look towards the future, working through the present situation (no matter how messy and chaotic it may be) whilst guiding you with a focus on future possibilities is a rare find.
All this combined with an overlay of extensive practical knowledge, integrity and honesty make SuiteFunction the only choice to consider.
Whatever SuiteFunction promises you they will deliver!